Please take some time to read the following terms and conditions. Should you have any questions or queries regarding them please do not hesitate to contact me. 

 

1. Consultation - The initial consultation is free of charge. This initial consultation is usually used to understand and agree the scope of the work, provide design advice for bespoke products. Please note that I cannot be held responsible for the accuracy of measurements or the quality of fabrics supplied by the client. 

 

2. Estimates – An estimate is provided which details the estimated cost of the work to be provided. Estimates are valid for 60 days. 

 

3. Deposit - A deposit of 50% of the agreed quote is required to secure your order. Payment can be made by bank transfer. All orders are unique therefore clients should be aware that this deposit is non-refundable, as it will be used to order supplies specific to your job requirements 

 

4.Lead time - Turnaround time is generally around 10 weeks OR , a date agreed with client, from deposit being received. This is dependent on workload and suppliers delivery of materials. However please be aware most products are bespoke and the turnaround time can vary and is dependent on order size and will be directly affected during our busy periods.

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5. Should there be any unforeseen problems or repairs needed in addition to the estimate given, I will contact you and take your instructions before commencing any further work or expense until you are agreeable for me to proceed.  

 

6. Completion - Please note that once your items have been completed, I will contact you to make arrangements to deliver/fit them as necessary or for you to collect. We do not have the capacity to store items on our premises so please place orders with a view to being able to take delivery on completion.  On completion, you are welcome to arrange an appointment to visit the workshop to inspect your item prior to your collecting it or it being delivered back to you. Alternatively, photos of the completed work can be sent to ensure you are satisfied.

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7. On customer supplied fabrics, a £6 per meter handling fee will be applied.

 

8. Final payment - at the end of the work a written invoice is provided, detailing any extra materials if any, used for the job, any deposit already received and the final balance to be paid. Final payment is due prior to collection or delivery of the final completed item